LMC Cleaning Policies/Terms/Conditions
LMC Cleaning values your home and appreciates your business. For both the protection of our clients and our company please read the following Policies and Terms.
LMC Cleaning is a licensed, professional house cleaning service that is fully insured with $2,000,000 in general liability insurance for your protection.
All cleaning supplies and equipment are furnished by LMC Cleaning. Our cleaning technicians are well versed in the proper cleaning methods to use for various surfaces such as granite, stainless steel and ceramic tile, to name a few. If you have a specific cleaning product that you prefer please inform us in advance and have it accessible to us when we are at your home or office.
Our normal working hours are Monday through Friday from 7am to 6pm with our last house starting no later than 4:00pm.
If you need to cancel or reschedule your cleaning service, we require at least 24 hours notice.
Once we confirm you appointment, we hold that time slot open for you and turn away other potential customers in order to ensure your timeframe. If your cleaning service appointment is not cancelled 24 hours in advance you will be responsible for 50% of your regular cleaning service price.
Payment for Services
Payment for your cleaning service is due, in full, at time of service unless pre-arranged.
We gladly accept payment in the following forms:
- Personal Check (Please make checks payable to LMC Cleaning) *$50 Charge for all returned checks*
- Credit Cards (credit card payments are processed through PayPal)
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers.
However, we want you to be 100% satisfied, which is why we offer a 24-Hour Guarantee. If you are not satisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
If you or anyone in your family gets a contagious illness, please be considerate of us and call to reschedule your cleaning after the illness is gone.
We do not share the information gathered through this web site or any personal information with any other third party.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 24 hours in advance so we may allow the extra time needed at your home or office and we can give you a price quote for the additional service or services.
Our staff is very important to us, and we are very serious about keeping them safe, so they do not move anything heavier than 25 lbs. These types of activities put our staff in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area. Also, due to insurance and health reasons our cleaning team cannot remove their shoes to enter or clean your home. We do supply our crew with medical shoe coverings which can be worn upon your request. Please note, for sanitary and safety reasons *shoes must be worn without medical coverings while cleaning your bathroom*
LMC Cleaning never requires tipping, but it is a powerful way to say thank you to your service provider. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.
Loss and Damage
LMC Cleaning is willing to pay for damage caused by any negligence on our part. In this instance we will need pictures of the item, a price from a reliable source or original receipt and a written statement explaining what happened and how our service provider was involved. If an item is damaged due to lack of proper support (ie: unstable shelving, improperly supported table or items in disrepair) we will not assume responsibility. If you have any items that are of great value or that you consider to be irreplaceable please have them put away before we arrive.